Guaranteed availability contracts with 24/7 technical support, preventive maintenance and priority spare parts supply for uninterrupted operational continuity
Our maintenance contracts ensure maximum operational uptime for your IMS Drones platforms, with rapid response times, access to certified technical personnel and a comprehensive supply of spare parts and components.
Every SLA is tailored to the operational requirements of each client, covering everything from basic preventive maintenance to full 24/7 dedicated support with guaranteed response times.
Periodic inspections by certified engineers following IMS Drones maintenance protocols, ensuring optimal platform performance and preventing failures before they occur.
Dedicated technical support team available around the clock for incident resolution, operational queries and platform configuration assistance.
Priority access to new versions of IMS Mission Control and autopilot firmware, with assisted update process and full regression testing.
Periodic refresher training sessions for operators, including new mission scenarios, updated regulatory requirements and advanced platform utilisation techniques.
Contact our team to receive a customised SLA proposal tailored to your operational requirements and fleet volume.